Start Your Return/Exchange Here: https://shop.make.toys/a/returns
Domestic orders within the continental United States can be exchanged once for free within 30 days of delivery without giving any reason. International shipping costs are not covered by Toybox.
If your printer is still having issues, the product must be returned in the same condition it was sent with its original packaging. If you do not have the original packaging available, please pack the item in a similar sized box with appropriate care to prevent damage in transit. Our boxes are 12”x12”x13” (measurements are in inches) and come with foam inserts, you can use bubble wrap as a substitute. We reserve the right to refuse returns and refunds that do not meet these criteria.
We will send an email confirmation once we’ve processed your return.
You can receive a refund if your product is determined to be materially defective during the 6-month Warranty Period. Please allow up to 10 business days after we receive your return, including time for processing and time for your bank to post your refund. Please note while printers are covered under the warranty, printer food refunds are only valid 30 days after delivery.
Using Toybox is a remarkable experience and we encourage you to request an exchange before opting for a full refund.
You can receive an exchange if your product is determined to be materially defective during the 6-month Warranty Period. Please allow up to 30 business days after we receive your exchange, including time for stocking and shipping. We will send you a tracking number as soon as it’s available.
If you are requesting a return from Canada make sure to check the following link on information about Canada's Casual Refund Program. This program is designed by the Canadian government to offer a tax refund on non-commercial goods.
Lost, Stolen or Damaged Packages
If your package was lost, stolen or arrived damaged and you selected insurance during check out you can file a claim through Route’s website at: https://help.routeapp.io/hc/en-us/requests/new?. They will make sure to assist you and process a new order or full refund for you.
If you did not select insurance during check out, we can not make ourselves liable for any issues related to your shipment. However, you can email us at firstname.lastname@example.org and we will do our best to assist you.
If you still have questions, email us at email@example.com. Make sure to include your full name, order number and the email you used to place your order and we will get back to you as soon as possible.