Return Policy

Start Your Return/Exchange Here: https://shop.make.toys/a/returns

Domestic orders within the continental United States can be exchanged once for free within 30 days of delivery without giving any reason. International shipping costs are not covered by Toybox.

After 30 days have passed your product has to be determined to be materially defective during the 6-month Warranty Period to receive a return or refund. To learn more about our warranty policy refer to our terms of use page. Most issues can be solved easily by troubleshooting your printer. You can refer to our troubleshoot FAQ page or email us at [email protected] and we will be happy to assist you.

If your printer is still having issues, the product must be returned in the same condition it was sent with its original packaging. If you do not have the original packaging available, please pack the item in a similar sized box with appropriate care to prevent damage in transit. Our boxes are 12”x12”x13” (measurements are in inches) and come with foam inserts, you can use bubble wrap as a substitute. We reserve the right to refuse returns and refunds that do not meet these criteria. 

We will send an email confirmation once we’ve processed your return.

Refunds

You can receive a full refund if your product is determined to be materially defective during the 6-month Warranty Period. Please allow up to 10 business days after we receive your return, including time for processing and time for your bank to post your refund.

Using Toybox is a remarkable experience and we encourage you to request an exchange before opting for a full refund. 

Exchanges

You can receive an exchange if your product is determined to be materially defective during the 6-month Warranty Period. Please allow up to 30 business days after we receive your exchange, including time for stocking and shipping. We will send you a tracking number as soon as it’s available.

 

If you still have questions, email us at [email protected] Make sure to include your full name, order number and the email you used to place your order and we will get back to you as soon as possible.